Before Your Visit

1. How do I book a session?
You can book online through our website or call us at (508) 320-5242. All sessions are by appointment only—we do not accept walk-ins.

2. What is your cancellation policy?
We kindly ask for 24 hours’ notice if you need to cancel or reschedule. Cancellations within 24 hours may be charged 50% of the session cost. Same-day no-shows will be charged 100%.

3. What happens if I arrive late?
We’ll honor the time remaining in your session, but we can’t extend beyond your original appointment time. Arriving 10 minutes early helps you relax and get the most out of your experience.

4. What should I do to prepare for my first visit?
Before your first appointment, you’ll be asked to complete a simple intake form so we can personalize your care and ensure your safety. If you book online, the form is sent automatically. If you book by phone, our team will send it directly to you. Once your form is complete, we’ll be ready to begin your session in full comfort and confidence. Your information is kept strictly confidential and used only to support your wellness journey.

5. How should I prepare for my massage?

• Arrive a little early to unwind.

• Wear comfortable clothing that’s easy to change.

• Drink water before and after your session.

• Share any areas of tension, injuries, or preferences with your therapist.

6. What if I’m not feeling well the day of my appointment?
If you’re experiencing a fever, cold, flu, or any contagious illness, please reschedule your appointment. Massage and bodywork are best when you’re feeling well.

During Your Session

7. Do I need to undress completely?
Not at all. You should undress only to your comfort level. You’ll always be professionally draped, with only the area being worked on exposed.

8. What if I need more or less pressure?
Just let us know! Communication is key. We’ll adjust the pressure to match your comfort and needs.

9. What should I wear for Thai massage or sound healing?
For Thai massage, wear loose, comfortable clothing. You remain fully clothed, and the session is done on a mat.
For sound healing or group events, bring a yoga mat or blanket, pillows, and anything else that helps you feel comfortable.

10. Can I choose add-ons the day of my session?
Yes! We offer enhancements such as hot stones, cupping, scalp massage, aromatherapy, Reiki time, and more. You can request them when you book, or decide during your session.

Special Services

11. Do you offer prenatal massage?
Yes—we provide safe and soothing prenatal massage for expectant mothers. Please let us know how far along you are so we can tailor your session.

12. How often should I get a massage?
It depends on your goals. For general wellness, once a month is great. For stress relief or chronic pain, every 1–2 weeks may be more effective. We’ll help you find the rhythm that works for you.

Events & Extras

13. Do you travel for events or corporate services?
Absolutely. We bring chair massage, Reiki, and sound healing to corporate events, retreats, and private gatherings.

14. Do you host events at your space?
Yes—we host group sessions such as sound baths in-house.

15. Do you sell gift certificates?
Yes! Gift certificates are available and make a thoughtful way to share the gift of relaxation.

Payments & Location

16. What forms of payment do you accept?
We accept major credit cards, cash, and select electronic payment options.

17. What towns do you serve?
We’re located in North Grafton, MA, and serve surrounding towns throughout Worcester County, including Auburn, Douglas, Holden, Milford, Millbury, Northborough, Shrewsbury, Sutton, Upton, Westborough, Worcester, and more.

Still Curious?

18. Don’t see your question here?
Just ask us! Every person and event is different, and we’d love to create an experience that’s uniquely yours. Our goal is to make every Authentic Ambiance visit restorative, memorable, and authentically you.

With love, light and support-

Authentic Ambiance